FAQs

What are the delivery costs for the Photo Box Digitisation Services?

We have associated courier costs for our Photo Box Digitisation services, as there are numerous drop-offs and collections as part of this service. We have a postcode calculator located in the checkout process that will determine your delivery cost.

What are the delivery costs for the Custom Box Services?

The Custom Box delivery fees are included in your box price.  Both the Custom Box Large and Custom Box Regular box price include courier costs 3-ways; initial box delivery, collection from you when your box is ready and return of original materials.

How will my digitised photos and other materials be delivered?

Your digitised photos will be delivered to you on a USB drive that is compatible for viewing on PCs, Apple Macs and mobile devices (Android and Apple). The USB drive will be returned together with your original photos materials.

How long does the whole process take?

In most cases, the process from order placement to return of photos and other materials with the digital files on USB will take approximately 10 days. Once you place an order, we will make contact and organise delivery of the selected box to you. After our courier collects the box from you and returns to our office, we will complete the scanning and conversion to digital files. Our Quality team will then complete final checks of the images and materials before we return your precious memories and digital files to you.

Will my original photos, albums and other materials be returned to me after scanning?

Yes, we will return all your original photos, albums and other materials to you with a USB drive containing all digital files.

Can you enhance my images to make them look new again?

During the digitisation process, we will add filters to enhance sharpness and contrast. If you would like a more detailed restoration, please view our Photo Restoration services and add this as an additional service from the menu when placing your order.

How long do you keep copies of my photos and other materials?

Our server will hold your digitised photos and other materials for up to one month.

Do you scan mounted or framed photos?

Yes we do; please do not remove them from the frame/s as we have advanced scanning technology to digitise your photos whilst they remain intact in their frame. Once digitised you will receive individual digitised image of the photo within the frame.

What happens if I send more materials than I have paid for?

One of our friendly team members will call to discuss any additional costs.

What sizes are the Regular and Go Large Boxes?

The Regular box size 340mm L x 250mm W x 175mm H and the Go Large box size is 435mm L x 310mm W x 260mm H.

What are the box sizes for Custom Box – Regular and Large?

The Regular box size 340mm L x 250mm W x 175mm H and the Go Large box size is 435mm L x 310mm W x 260mm H.

What areas do you service?

We provide photo scanning services Australia-wide, metro and regional areas.

Do I need to be home when my photos are returned?

No, please advise if ok to leave at your front door if no one is at home. Or please provide another location on the property in our ‘special delivery instructions’ box during Checkout

What quality standard do you scan your photos in?

We scan in high definition, enabling you to zoom in and make high quality prints.

What format will the files be?

Each photo will be provided as a single image in JPEG format.

What size photo albums do you scan?

Our standard boxes for orders up to 4 albums will fit wallet style flip albums, traditional page albums, square albums. The maximum dimension of each album should not exceed 35cm wide x 35cm high x 5cm thick. If your album is bigger than this, get in touch with our team for special pricing to digitise your unique album.

If I have a particular order I would like my loose photos scanned in, is this possible?

Yes it is; please supply your loose photos in secure batches and and we will scan each batch in the order provided.

Do you scan large wedding albums?

Yes we do; please call one of our friendly team members on 1300 359 880 for a quote.

Do I need to remove the photos from my photos albums?

Please do not remove any photos from your photo albums, as Photos2Archive have developed advanced scanning technology to digitise your photos whilst they remain intact in their albums. Once digitised you will receive individual digitised images or a digitised image of the album page, depending on your photo album order.

How should I package my materials when placing in the box?

Please ensure when sending your items to us, you securely pack any fragile items with bubble wrap or other protective materials so they remain safe during the delivery process.

What does the Custom Box Large $100 cost include?

The initial Custom Box pricing of $100 includes; your selected Custom Box Large, Courier costs 3-ways (initial box delivery, collection from you when your box is ready and return of original materials) plus a USB filled with your digitised materials.  Please note – the $100 cost does not include the digitisation of your materials, they are an additional cost and will be added to your selected Custom Box price when you are selecting your materials for digitisation.

What does the Custom Box Regular $80 cost include?

The initial Custom Box pricing of $80 includes; your selected Custom Box Regular, Courier costs 3-ways (initial box delivery, collection from you when your box is ready and return of original materials) plus a USB filled with your digitised materials.  Please note – the $80 cost does not include the digitisation of your materials, they are an additional cost and will be added to your selected Custom Box price when you are selecting your materials for digitisation.

Does the Custom Box price for Large $100 and Regular $80 include the digitisation of my materials?

No it doesn’t. Once you select the items you wish to have digitised they are then added to the initial box price.

Why trust the team at Photos2Archive with your precious memories?

Our professional team have been digitising photos for over 35 years and our scanning process has been Quality Accredited and audited to AS/NZS ISO 9001:2015 standard. 

What is included in my Photo Box Digitisation Go Large size box?

Simply fill with these items that are included in your box price – loose photos, photo albums, framed photos, newspaper clippings, kids artwork, journals, diaries and posters – we can digitise the lot! 

If you have other items you wish to have digitised such as VHS tapes, audio tapes, slides, negatives, Mini DV tapes, VHS-C tapes, 8mm Reels etc simply select and add from our additional services menu and the items will be added to your box price.

What is included in my Photo Box Digitisation Regular size box?

Simply fill with these items that are included in your box price – loose photos, photo albums, framed photos, newspaper clippings, kids artwork, journals, diaries and posters – we can digitise the lot! 

If you have other items you wish to have digitised such as VHS tapes, audio tapes, slides, negatives, Mini DV tapes, VHS-C tapes, 8mm Reels etc simply select and add from our additional services menu and the items will be added to your box price.

Can I copy my DVD movies?

No, our DVD services is to copy personal data from DVDs only, not for copying movies or other content that may breach Australian Copyright law.

Can I copy my music CDs?

No, our CD services is to copy personal data from CDs only, not for copying music or other content that may breach Australian Copyright law.