FAQs

What is included in the price for the Family Memory Box - Go Large size box?

Our Family Memory Box – Go Large size includes the following items; Loose Photos, Albums, Framed photos, Kids artwork, Newspaper clippings, Journals, Diaries, Yearbooks, Posters, VHS Tapes, Audio Cassette Tapes, Mini DV’s, VHS-C Tapes, Hi-8 Tapes, Digital 8 Tapes, CD’s and DVD’S.

What is included in the price for the Family Memory Box - Regular size box?

Our Family Memory Box – Regular size includes the following items; Loose Photos, Albums, Framed photos, Kids artwork, Newspaper clippings, Journals, Diaries, Yearbooks, Posters, VHS Tapes, Audio Cassette Tapes, Mini DV’s, VHS-C Tapes, Hi-8 Tapes, Digital 8 Tapes, CD’s and DVD’S.

Are Slides and Negatives included in the price for either of the Family Memory Boxes Regular or Go Large sizes?

No, Slides and Negatives are not included in the price for either of the Family Memory Boxes Regular or Go Large Sizes.  If you would like to digitise Slides and Negatives, please add them into your box (Regular or Go Large sizes), our team will count them and advise you of the cost and invoice you separately for the digitisation of any Slides or Negatives.  The cost per image of any Slide or Negative is $0.75 per image.  Please contact us if you have any questions.

What can I fit in the Regular size box?

As a guide our Regular Box can fit approximately 2,000 loose photos, 2 flip style albums and also 1-2 VHS Tapes. 

What can I fit in the Go Large size box?

As a guide our Go Large Box can fit up to 5,000 loose photos OR around 8-9 standard albums with an additional 500 loose photos.

What are the courier costs for the Family Memory Box Services?

We have associated courier costs for our Family Memory Box services, as there are numerous drop-offs and collections as part of this service. We have a postcode calculator located in the checkout process that will determine your courier cost.

How will my digitised photos and other materials be delivered?

Your digitised photos will be delivered to you on a USB drive that is compatible for viewing on PCs, Apple Macs and mobile devices (Android and Apple). The USB drive will be returned together with your original photos materials.

What areas do you service?

We service all metro and regional areas, Australia wide.

What if I have thousands of items, ie 2,000 slides, 10,000 photos, 40 photo albums etc?

No problems, please either give us a call on 1300 359 880 or email info@photos2archive.com.au and we can discuss a custom order.  We have many customers who have large quantities of items, it may be the result of an estate or a family with many, many memories, we can assist with any size order.

Can I supply my loose photos in labelled bundles and have them saved into named folders using those names once digitised?

Yes you can.  Simply bundle the photos and label, we will then save the digitised photos into folders using your label names. The clearer your instructions, the more we can assist you.

Can you fix and digitise materials that are damaged or very old?

If you have a damaged VHS Tape, Audio Cassette Tape or any other type of material, please give us a call on 1300 359 880 or email info@photos2archive.com.au.  In all instances we will ask you to send the items to us so we may assess the damage and then we will be able to advise if the item can be digitised.

Do I need to remove the photos from my photos albums?

Please do not remove any photos from your photo albums, as Photos2Archive have developed advanced scanning technology to digitise your photos whilst they remain intact in their albums. Once digitised you will receive a jpeg file for each individual digitised image of each photo.

How long do you keep copies of my photos and other materials?

Our server will hold your digitised photos and other materials for up to one month.

How long does the whole process take?

In most cases, the process from order placement to return of photos and other materials with the digital files on USB will take approximately 2 weeks. Once you place an order, we will make contact and organise delivery of the selected box to you. After our courier collects the box from you and returns to our office, we will complete the scanning and conversion to digital files. Our Quality team will then complete final checks of the images and materials before we return your precious memories and digital files to you.

What sizes are the Regular and Go Large Boxes?

The Regular box size 340mm L x 250mm W x 175mm H and the Go Large box size is 435mm L x 310mm W x 260mm H.

Will my original photos, albums and other materials be returned to me after scanning?

Yes, we will return all your original photos, albums and other materials to you with a USB drive containing all digital files.

What quality standard do you scan your photos in?

We scan in high definition, enabling you to zoom in and make high quality prints.

Do I need to be home when my photos are returned?

No, please advise if ok to leave at your front door if no one is at home. Or please provide another location on the property in our ‘special delivery instructions’ box during Checkout

What size photo albums do you scan?

Our standard boxes for orders up to 4 albums will fit wallet style flip albums, traditional page albums, square albums. The maximum dimension of each album should not exceed 35cm wide x 35cm high x 5cm thick. If your album is bigger than this, get in touch with our team for special pricing to digitise your unique album.

Do you scan mounted or framed photos?

Yes we do; please do not remove them from the frame/s as we have advanced scanning technology to digitise your photos whilst they remain intact in their frame. Once digitised you will receive individual digitised image of the photo within the frame.

If I have a particular order I would like my loose photos scanned in, is this possible?

Yes it is; please supply your loose photos in secure batches and and we will scan each batch in the order provided.

What format will the files be?

Each photo will be provided as a single image in JPEG format.

How should I package my materials when placing in the box?

Please ensure when sending your items to us, you securely pack any fragile items with bubble wrap or other protective materials so they remain safe during the delivery process.

Do you scan large wedding albums?

Yes we do; please call one of our friendly team members on 1300 359 880 for a quote.

Can I digitise newspaper clippings and other paper documents?

Yes you can, these items are already included in the price for both the Go Large and Regular size Family Memory Boxes.  Just order either of these services and fill the box!

Why trust the team at Photos2Archive with your precious memories?

Our professional team have been digitising photos for over 35 years and our scanning process has been Quality Accredited and audited to AS/NZS ISO 9001:2015 standard. 

What are the delivery costs for the Family Memory Box Services?

We have associated courier costs for our Family Memory Box Services, as there are numerous drop-offs and collections as part of this service. We have a postcode calculator located in the checkout process that will determine your delivery cost.

Can I copy my DVD movies?

No, our DVD services is to copy personal data from DVDs only, not for copying movies or other content that may breach Australian Copyright law.

Can I copy my music CDs?

No, our CD services is to copy personal data from CDs only, not for copying music or other content that may breach Australian Copyright law.

How will my digitised photos and other materials be delivered?

Your digitised photos and all other materials will be delivered to you on a USB drive that is compatible for viewing on PCs, Apple Macs and mobile devices (Android and Apple). The USB drive will be returned together with all your original materials.